焦作大学学报

在酒店行业中，企业文化的重要性体现在其对员工行为、工作态度及满意度的直接影响上，明确的价值观和行为规范能够提升员工的工作效率及对客户服务的质量。文章分析了酒店企业文化与员工满意度现状及存在的问题、影响机制以及如何提升员工满意度等方面的内容。同时，针对企业文化中存在的问题，对酒店企业文化改进问题进行了整体分析。通过提升员工行为标准与工作效率、增强客户满意度与品牌忠诚度、促进内部稳定与长期发展等改进策略的实施能够显著提高员工的工作满意度，对于推动企业长期发展具有关键作用。

In the hotel industry, the importance of corporate culture is reflected in its direct impact on employee behavior,work attitude and satisfaction. Clear values and behavioral norms can improve employee work efficiency and the quality of customer service. The article analyzes the current situation and existing problems of hotel corporate culture and employee satisfaction, the influencing mechanism and how to improve employee satisfaction. Meanwhile, a comprehensive analysis was conducted on the improvement of hotel corporate culture in response to the existing problems in corporate culture. The implementation of improvement strategies such as improving employee behavior standards and work efficiency, enhancing customer satisfaction and brand loyalty, promoting internal stability and longterm development can significantly enhance employee job satisfaction and play a key role in promoting the long-term development of enterprises.